Support request EN

Thank you for contacting our technical support. Please fill in the following form to give us useful information about your project. We will analyse your request and contact you shortly

First name and name

Company

E-mail

Phone number

Are you final customer?

Project name

Licence(s) number(s)

please list them all

License Number (development or complete dongle)

Final customer name

Project name

Runtime licence number(s)

please list them all

Do you own a maintenance contract?

(Owning a maintenance contract will prioritize handling and treatment of your hotline case)

Maintenance contract number

Click here to select PcVue solutions products used in your project

PcVue

WebVue

Webscheduler

TouchVue

Dream Report

Alert

Enterprise Historian

Other

PcVue version

Used protocol(s)

PcVue build number (About menu)

Dream Report version

Alert version

Enterprise Historian version

Product name

Version number

Environment:

Virtual machine

Host PC

Operating system(s) (W10, Windows server,…)

Please ask your question(s) or describe us issue(s) you are facing, here below. Thanks to let us know if you made recently any change in your project or environment:

Additional information

Please add here below any useful information that may help us understanding your project environment:

Number of communicating variables (OPC, equipment, BACnet,…)

Number of internal variables

Number of realtime or historical server stations

Number and type of client stations (client, RDS client or web client)

Third party software(s) in use and interface(s) (OPC, DDE, Web Services, Manager toolkit DLL, …)

If there is any other PcVue Solution product(s) used in your project, let us know here which one and the interface type (OPC, Web Services, DLL manager toolkit)

Important remarks

1. If you are facing issues such as PcVue freezing or crashing, please zip and upload log files sub directory (located in Root\BIN installation directory)

2. You can also zip and upload your project or send us an upload link. If you are using central project management, please upload last version of your PcVue project

3. You can also provide us an architecture scheme of your application

Caution: total size of upload files must not exceed 15 Mbytes

File

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