Technical Support

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You will find in the KB several articles concerning woodhead communication boards, if your problem persists you can contact your local HotLine call center

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PcVue can run as service, to know how to activate this configuration you can refer to the help online of PcVue (Deployment -> Deploying server applications -> Running the Supervisor as a Windows service), or follow the instruction at the following link KB527.

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From the 'Mode' Menu select the desired mode, otherwise right click on your mouse, and select the desired mode.

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You will find video tutorials on our Youtube channel

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We usually use remote access software solutions (TeamViewer or other). If you don’t have one already installed, our tech support team will send you a support link in order for them to take remote control on your computer.

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If you are looking for technical information concerning PcVue, you will find most answers in the KB.
You can also follow our videos tutorials on our Youtube Chanel.

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Technical support may be found on the support section of PcVue website (address : https://www.pcvuesolutions.com/index.php/support-a-services), among which :

• Videos displaying PcVue features, technical tutorials and demos (also available on YouTube : https://www.youtube.com/user/PcVueTutorials )
• A knowledge base which provides various articles related to PcVue and associated topics.    

Should an emergency issue requires priority access to technical support, users are free to contact their sales engineer in order to regularize their contracts.