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Technical Support

1 - I use an Applicom board (woodhead-molex) which is no more running, how can I fix this issue

You will find in the KB several articles concerning woodhead communication boards, if your problem persists you can contact your local HotLine call center

2 - Can PcVue run as a service ?

PcVue can run as service, to know how to activate this configuration you can refer to the help online of PcVue (Deployment -> Deploying server applications -> Running the Supervisor as a Windows service), or follow the instruction at the following link KB527.

3 - How can I switch from Runtime mode to Development mode on PcVue ?

From the 'Mode' Menu select the desired mode, otherwise right click on your mouse, and select the desired mode.

5 - I need to give remote access to PcVue technical support, which software tool do I have to install?

We use TeamViewer. If you don’t have it already installed, our tech support team will send you a team viewer Quick support link  (free access) in order for them to take remote control on your computer.

6 - I would like to find technical advanced information about PcVue on the web, where can I find information?

If you are looking for technical information concerning PcVue, you will find most answers in the KB.
You must own a valid maintenance contract (CPP, Gold or platinum) to access to our KB.
You can otherwise follow our videos tutorials on our Youtube Chanel.

7 - I use PcVue but I don't have a valid maintenance contract, where can I find technical support?

Technical support may be found on the support section of PcVue website (address : https://www.pcvuesolutions.com/index.php/support-a-services), among which :

  • Videos displaying PcVue features, technical tutorials and demos (also available on YouTube : https://www.youtube.com/user/PcVueTutorials )
  • A knowledge base which provides various articles related to PcVue and associated topics.    

PcVue users without a valid maintenance contract are free to contact PcVue hotline for technical support by email at services@arcinfo.com. Their requests will be taken into account but will be handled with lesser priority than those of users who have valid maintenance contracts.
Should an emergency issue require priority access to technical support, users are free to contact their sales engineer in order to regularize their contracts.