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21 - I have received a new dongle, where should I send back the old one?

You cans send back your dongle to the logistics department at the following address « 2 avenue de la Cristallerie 92310 Sèvres – France », or you can contact your sales representative.

22 - PcVue doesn't see the dongle protection, how can I check if the problem is coming from my computer or from the dongle ?

Test a USB stick on the same port, then try to connect your dongle to another USB port.
If your dongle is still not detected, try the proposed solution in KB717

In case the problem persists, contact your sales representative or our HL.

24 - To whom should I send the .DAT file when I'm in the PcVue update/upgrade license process ?

You can send your license file to your sales representative or contact us at + 33 1 41 14 36 00 / licenses@arcinfo.com.

25 - How can I check what are the options of my PcVue dongle ?

  • Press F4 on your keyboard, go to the Information tab;
  • Use the License Utility application automatically installed with PcVue

26 - My PcVue application will be used in several countries, how PcVue can handle the language switch and translation?

PcVue configuration environment (menus, dialog boxes...) can be displayed in 2 selected languages among 12 : German, Spanish, English, French, Italian, Polish, Latvian, Russian, Japanese, Portuguese, simplified and traditional Chinese. Texts in graphics and mimics can be displayed in 2 languages with possibility to switch from one to another in run-time. 

A translation Import/Export Tool allows you to export, modify and import the text strings used in mimics, mimic templates and symbols. The tool is especially useful for large projects and for projects using the Supervisor's language handling capability.
it exports all strings used in the project's mimics, translates them to another language using a third party tool and then imports them back into the project as the strings for that alternate language. Efficient and time saving to ensure all strings in the projects are translated.

27 - Can PcVue run on non latin OS such as Hebrew, Arabic, Cyrillic, Chinese or Japanese ?

Yes, PcVue can run on different type of OS.
PcVue menus are also available in 12 different languages German, Spanish, English, French, Italian, Polish, Latvian, Russian, Japanese, Portuguese, simplified and traditional Chinese.

28 - My application has been developed in 4/3 format and I want to update it for a 16/9 screen, what should I do ?

In order to change the format of a project, you must first change the application settings in the workspace property (Display -> Workspace Properties).
It’s possible to modify the size of a mimic in the properties of the window (Window -> Window Properties), then readjust the location of the objects in the view.

29 - Can I create my own library and use it for any project ?

PcVue contains several ready-to-use libraries. But it is also possible to create custom reusable libraries, using the Library Manager from the Explorer tool (for more information you can refer to PcVue help).

30 - Which kind of librairies can I find in PcVue to create easily a nice and functional application ?

Several shared libraries are available in PcVue for different domains (industry, building,   energy ...), you will find these libraries using the Library Manager from the Application Explorer tool (for more information you can refer to PcVue help).