PMS S4E2 : Managing Complexity


Previously on our PcVue Master Series onRemote Connected Front-Line Workers” : How the pandemic has changed work conditions, especially for O&M workers and how can they be assisted…

People of a certain age remember when maintaining an automobile was a matter of a well-stocked tool box, some common sense and the experience of few broken knuckles.  Modern vehicles are far more efficient and feature rich but, they are also far more complex. Maintenance requires specialized knowledge, technology and remote support

The same is true for specialized equipment used across the spectrum from manufacturing, renewable energy, building management, infrastructure and transportation, to name a few.

Operating and maintaining modern equipment requires planning and scheduling of specialists and other limited resources.  Front-line workers need to be remotely connected to the full resources of the enterprise

They need to be able to consult with experts and have ready access to very specific documents.  They also need to collaborate with other members of the maintenance team, operators of the equipment and business managers.   Efficiency requires that the completed work be documented as soon as possible for analysis and feedback to future planning. 

In the next section we’ll examine some real-world examples.  In particular, we will delve more deeply into the work processes that result in adopting remote connected worker technology such as our patented SnapVue situation-based solution.   

Keeping the Lights On – Meet Jake


During the pandemic, front-line health care workers were prominently in the news.  However, there were many essential front-line workers in areas other than health care.  Consider Jake, who is the head of maintenance for a regional public-school system.  He is responsible for maintaining multiple buildings, spread across a major metropolitan area. 

In response to the pandemic the schools were closed, but Jake was essential to keep the facilities ready to reopen on short notice.  His greatly reduced staff became fully remote workers. Consequently, everyone was on the move, either within a building or in transit between buildings.

With no administrative staff, Jake had to validate and acknowledge the front-line maintenance tasks remotely.  He had to know where each member of his team was and what they were qualified to work on.  Documentation and process flow had to be paperless since they were working without clerical support.  This goes beyond the capabilities of Jake’s current maintenance management technology.



The radical change in the way the maintenance team operates has been effective.  With schools now reopened, Jake is determined to adopt the best practices developed in response to the pandemic by acquiring the right technology to support this new way of working. We will learn more on these new solutions in our next articles.

Coming next….

The third episode of our series we will explore further examples of the evolution of remote connected front-line workers in real world scenarios and lean on the importance of full connection and interactivity between teams.


Additionnal resources :

-Discover SnapVue, a virtual mobile assistant to monitor your assets as you move !

-Learn more on PcVue platforms for remote connected workers

-Download the brochure “PcVue Remote Solutions – Efficient Operation and Maintenance of Remote Asset”

Our PcVue Remote apps TouchVue & SnapVue are also available on application stores: 

PMS S4E3: Empowering the Workers
PMS S4E1 : O&M Workers in the Post Pandemic Workpl...

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